Shipping & Returns

UK Shipping

City Link  - 24 Hour Courier – We offer flat rate shipping for £9.80 per package. This is next day to most parts of the UK but is only guaranteed to be 1-2 days. It's not available for Saturday morning delivery. Insurance is up to £1000 and it's a signed for service. Should your item go missing with this service claims can normally be dealt with inside 7 business days. Any offers of 'free' shipping will be by this service.

Royal Mail 1st Class Recorded – Orders received by 3pm will, where possible, be dispatched the same day. Delivery typically takes 1-2 days but again it is not a guaranteed service. 1st Class recorded does provide limited tracking for your order and insurance up to £32.00. In the event that your item goes missing in the post claims can be dealt with after 10 business days has elapsed.

UK Special Delivery - If you require your parts urgently or want a guaranteed service please select Special Delivery at checkout. Providing your order has been received and paid for by 3pm it will be dispatched the same day using Royal Mail Special Delivery. This guarantees arrival by 1pm the next working day (may take longer for remote areas of Scotland). Insurance cover up to £500 is standard with special delivery. Should your item go missing with this service claims can normally be dealt with inside 7 business days.

Returns policy

You have the right, in addition to your other rights, to cancel your order and receive a refund by informing the Seller by email sales@rcheliguru.co.uk, through the returns section of our website or telephone (t.01908376672) within 7 working days of receipt of the goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

Returns will only be accepted after emailing us for authorisation first, DO NOT just send the goods back. This can be obtained by emailing us at sales@rcheliguru.co.uk or calling us. Conditions of return as follows:

The purchaser will receive a refund of all monies paid for the Goods (except return postal charges) within 30 days of cancellation.

Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.

If parts are being returned and have been opened, they will incur a 25% re-stocking charge. This will include parts contained in Kits, but does not include the original kit packaging. If the original packaging is damaged, please advise, us at the time of requesting a return authorisation.

Any refunds will only be issued on safe arrival of the refunded goods with www.rcheliguru.co.uk and not before, whether our or the customers error.

Returning kits after requesting a build

New Goods that were requested for professional build, will incur a 30% restocking charge. Once the kit is opened and built, it cannot be sold for new to a second customer, if no longer required by the original Buyer. Be sure you want the Kit built, prior to purchase.

Returning second hand Goods

Second hand parts can be returned, however they will incur a 30% re-stocking fee. As second hand goods do not normal come in new condition or are posted in new condition. You will need to follow the returns policy above and get authorisation.

Second hand kits, and pre-built helicopters are ‘sold as seen’. We will only allow for return of faulty goods, if not already specified as faulty / un-checked, or fit the description on which they were advertised. We will first try and resolve the issue with you.

Returning an Item you are not delighted with

If you wish to return goods that you are not delighted with for a refund, please notify us within 48 hours of receipt of goods by emailing us at sales@rcheliguru.co.uk as per the returns policy above we will then provide you with are full return address.

Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. We will refund the value of the returned item less delivery costs, providing the goods are returned in perfect condition. Goods must be returned within 14 days of receipt. This includes your right for 7 days cooling off period.

Returning a faulty item

If an item is faulty, please follow the returns policy above. If found not to be faulty. If part of a kit is faulty, then it is possible to have the faulty parts replaced instead of returning the complete item.

Once authorisation has been received will will provide our full postal address.

The parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you send them by registered post and retain proof of postage.

Items found to be faulty will only be replaced at www.rcheliguru.co.uk discretion.

RCheliGURU
Stadium Business Court
Milton Keynes
MK1

Please 'contact us' for our full address.